Welcome to the parts department. We carry parts support for all products sold and even carries parts for products not sold. If you need something special just ask us! We have over thousand parts listed on our website. If you need a part for a unit we do not yet have listed please fill out the parts claim form and include the part needed. We work directly with the MFG to get you the best prices possible! This is our promise to you and will help us better serve you. SHIPPING IS NOT FREE: Because we are an online company and our prices overall are literally 100's if not 1000's less. BWMS policy for warranty parts is shipping must be paid by the customer as the MFG does NOT cover shipping on parts under warranty either. This is the responsibility of the customer. You are welcome to visit our store locations and take parts free of charge under warranty in exchange for your old, however if you are not local, inbound shipping will be responsible by buyer . This is also in the purchaser terms of agreement. Please understand this policy is to protect the company bottom line to ensure our survival as well. PARTS RETURNS POLICY: You are responsible for the freight charge associated with this return, please do not send the product back to us "Freight collect", we will refuse the shipment and it will be returned to you by the carrier. All returns are subject to a 20-25% restocking fee. Refund does not include the original shipping charge, if any. We are a very down to earth company and understand customers needs inside of our business requirements.